Frequently asked questions

Have questions? We’re here to help

I need an alterations what do I do?

1. Complete our ALTERATIONS SUBMISSION FORM

2. Take photos/videos of you in the dress showing the area(s) of concern

3. Submit the Alterations submission form with your photos/videos

4. Allow 24/48 working hours for us to acknowledge and confirm your alteration(s)

5. Return your order to: Bridesmaid by JB, 1-2 Dollywaggon way, Bamber Bridge, Preston, PR5 6EW 

6. Upon confirmed delivery of your return we will complete your alterations(s) within 2 weeks.

How does the alterations process work?

We have an easy online alterations process that you will complete in the comfort of your own home. We encourage you to send us photos and videos of the dress with your alterations submission form. Here’s what to do:


Upon receiving your order, please try your dress on and establish if it fits you comfortably and it is a suitable length for you, hopefully everything is perfect and you are good to go - but if there are any issues that you would like us to look please follow these steps:


Download our Alterations submission form: Using a desktop or laptop please download our alterations submission form and complete all relevant fields for anyone who requires an alteration.


Take Clear Photos/Videos: Capture clear images/Video of the dress while you are stood in it in your shoes that you will wear with your dress, focusing on the areas that need alterations. Good lighting helps us see the details better. If sending a video please speak to us through the camera and describe the alterations you think you need.


Include Multiple Angles: Share photos from different angles if necessary. This allows us to understand the way your dress is currently fitting and how we will be able to help.


Add a Description: Along with your photos or videos, include a brief description of what you’d like done on the submission form (e.g., “I need the length shortened by 2 inches” or “Please take in the waist 1 inch ”).


Send Us Your Photos/Videos: You can easily upload your photos through our website alterations submission form or send them directly via our alterations submission form 


The length of my dress is absolutely fine but I don't want the small train that has come with it, can I have this removed? 

Yes we can remove the small train at the back of the bottom of your dress that comes with all gowns as standard, the fee of this is £25

How long do I have to notify you of any alterations after I have received my bridesmaid order?

We must receive an alteration back at the studio within 28 days of the confirmed delivery of an order in order to carry out any work on a dress. Thereafter we are not able to complete an alteration as we have a rolling 28 day alteration allocation for all orders. If you are not able to get an alteration back to us within this timeframe, any local alterations specialist will be able to help you with your dress(es). We completely understand that life can be busy and you may not see all your bridesmaids as soon as your order is delivered but we can not make any exceptions to late arrivals of alterations past the 28 days of confirmed delivery, we are a small team with 1 seamstress and we can't be stretched more than we are capable of. We ask you to pre-plan for a week or so after the planned delivery of your order to have a try on session with your bridesmaids if you can.

I know the instructions say to measure while stood in your shoes/heels but I did my measurement from my shoulder to my floor with no shoes on and my dress is too short, what do I do?

In this instance if the dress has been made to the length that we have on your order form and you believe this is too short for you, you would need to either consider wearing a flat shoe with your dress per the length measured or if you would like a new longer dress making you would need to pay for a replacement skirt. We can purchase more fabric and make a new longer skirt for you

Total Cost - £70 for the fabric & production costs