OUR POLICIES

The Bridesmaid by JB showroom is an inviting and luxurious space recently opened for all bride-to-be's to visit for a session of dress up with your bridesmaids for a unique and unforgettable shopping experience. All appointments are conducted by Toni, who is always on hand to help and guide you through your appointment if you require assistance, please be kind and respectful to Toni - she is there to help you and will provide the best level of service during your appointment to ensure you leave happy.

We have incredibly tall free standing rails which bare a tremendous amount of weight in our dresses and floor to ceiling mirrors through the showroom so small children are not permitted in the showroom due to safety concerns. 

The showroom is not a fun environment for small children and unsupervised could cause harm to themselves or damage to our new showroom. This excludes breastfeeding brides or bridesmaids, if you or a bridesmaid are breastfeeding at the time of your appointment you can bring baby to your appointment, we just ask that if we have other brides in the showroom and your child is unsettled that you take a seat upstairs to feed to minimise disruption to our other paying guests.

Food and drink is not allowed in our retail space

Anyone trying on our showroom hand made dresses must handle them with care. If make-up or fake tan is worn while trying on, please ensure that it is not transferred onto any of the dresses while trying on. If any of the dresses that have been tried on during an appointment are found to be unable to put back on the rails for other parties to try them on the same day because of visible marks or unusual odours then the individual who booked the consultation will be notified to discuss the cleaning charges to bring the dress(es) back to original condition.

The fabrics that we work with are very delicate, please ensure that jewellery is not worn while trying on our dresses to avoid possible snagging. 

Please arrive on time to your appointment, if you arrive late we can not extend your appointment it will conclude as per your booking time. In the event that you are delayed starting your session through no fault of your own then you will still receive the full duration you booked, it will not be cut short. 

FORGETTING SHOES FOR YOUR APPOINTMENT IF MEASUREMENTS ARE TO BE TAKEN AT YOUR APPOINTMENT (18 weeks prior to wedding)

If any of your bridesmaids do not have shoes when they are being measured by us then we are now unfortunately not able to take responsibility if the dress length is made incorrectly or if the length is only slightly out. An alteration will be refused and we would need full payment to remake the dress. It is absolutely vital that your bridesmaids bring a pair of shoes that is the exact same heel height that they are wearing on your wedding day, and even better if the are the exact shoes that they will be wearing. Measurements will be taken when everything has been finalised and ideally shoes should be purchased before measurements are taken to  avoid added stress to yourself and potential added costs.

 Bridesmaid by is a UK based made-to-order womenswear brand. Returns are unfortunately not accepted on any item that complies with being made-to-order. All designs on the Bridesmaid website are custom made from fabric purchased specifically to fulfil each individual order and they are hand made to-measure. We have an alterations service in place which in most cases is a free service. 

If there is a problem with an order that relates to a production issue at Bridesmaid by JB then an alteration/replacement on the goods will be offered to rectify the issue. Because every product is custom-made to your specifications, if the order has already been produced Bridesmaid by JB retains the right to solely offer an alteration/replacement when seeking to rectify any problem with an order.

A FULL refund can be offered only when an order is cancelled within 28 days of being placed, prior to the fabric being ordered and any work being undertaken by Bridesmaid by JB. If you need to cancel an order you should contact customer services on toni@bridesmaidbyjb.com at your earliest convenience. 

We understand that plans may change and unforeseen circumstances can not be helped so we do have a cancellation policy incase you do need to cancel an order placed with Bridesmaid by JB.

If you need to cancel an order you are able to do so up to 28 days after your purchase to receive a full refund only if we have not yet purchased the fabric or began to produce your order. 

A full refund can only be processed within 28 days of ordering if no work or fabric costs have occurred to Bridesmaid by JB, If costs have occurred to Bridesmaid by JB then these will be factored into the refund amount.

If you need to cancel your Bridesmaid by JB order after the 28 day period an order can still be cancelled however there will be a cancellation fee which includes merchant charges and an administration fee of £50. 

If you have already chosen your fabric and then request to cancel your order the cost of the fabric that we have purchased for your order will come off the refund amount and any other costs that may have occurred to Bridesmaid by JB will be factored into the refund amount. 

If you have placed an order without deciding your fabric nor have your provided measurements meaning that only administration work has been carried out with your order then you will receive a full refund less the administration fee and merchant charges.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.bridesmaidbyjb.com (the “Site”). 

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers & Paypal information), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- Communicate with you; 

- Screen our orders for potential risk or fraud; and 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing you personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 

- Facebook: https://www.facebook.com/settings/?tab=ads 

- Google: https://www.google.com/settings/ads/anonymous 

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at toni@bridesmaidbyjb.com

This website is operated by Bridesmaid JB. Throughout the site, the terms “we”, “us” and “our” refer to Bridesmaid by JB. Bridesmaid by JB offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

SECTION 1 - ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES (if applicable) 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to alteration only according to our Return Policy. 

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

SECTION 7 - THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 9 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy. 

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 11 - GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom. 

SECTION 12 - CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 23 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at toni@bridesmaidbyjb.com

Bridesmaid by JB reserve the right to apply a discount to any of our designs at any given time. Any orders placed before a sale period and after the advised end date of a sale period are are not subject to sale pricing. The discount is applied prior to shipping, shipping charges are not subject to discount. Only one discount can be applied to an order. We reserve the right to withdraw or cancel the discount without notice should order capacity be reached prior to the discount end. We also reserve the right to reduce or increase the discount amount at any point between the start and finish time. Placed order price adjustments are not available under any circumstances, the discounted price redeemed at the point of sale is non-negotiable. 

Please note that if an order is placed during a sale period or if a discount code is used and you wish to book an appointment to confirm your choices you can book a BRIDESMAID APPOINTMENT, if you book this appointment in line with our production guidelines (18-20 weeks before your wedding) we can measure your bridesmaids during your appointment and you will receive your order 12 weeks later. 1-1 bespoke consultations are not valid with use of any discounts or sale order. 

Discount is available world wide and orders are all placed directly on our website to take advantage of any discounts. Choice confirmations and measurements should it not be feasible to visit the showroom must be submitted HERE 

if not submitting immediately with your order. We can not accept any order information via social media so please do not send anything on instagram/facebook/TikTok relating to an order, if you have any questions at all please use this page HERE to reach out to us using the relevant email link.

We will always be as accommodating as we can when it comes to bridesmaid appointments and each month have over 100 individual appointment slots. If you are placing an order and not 100% sure what you want and can be available to chat/send photos and videos and information you require, but please note that sale orders do not automatically entitle you to a bridesmaid appointment, we welcome all brides to the showroom if you do wish to book an appointment to confirm your discounted sale order however under no circumstances will Bridesmaid by JB tolerate verbal abuse should you struggle to find a date that all of your bridal party can agree on based on Bridesmaid by JB's availability. We understand that getting multiple ladies together for 1 specific date can be tricky but Bridesmaid by JB will not be responsible if we can not make a specific date and time available for any bridal party, It is up to the bride which date and time they choose to book. Toni can take bridesmaids measurements when an appointment is booked somewhere between/around 4.5-5 months before your wedding date. Any bridesmaids who can not attend an appointment can follow our online measuring guide to measure up for their dress. 

If you plan to visit the showroom you MUST agree on 1 date for ALL your local bridesmaids to visit with you. Any far and wide bridesmaids will take their measurements for you before your appointment for you to bring with you, Toni can not accept booking for multiple individual visits to accomodate for an individual local bridesmaids personal schedule for any sale orders. Weekdays are Production days, days where we make everyones orders so these days can not be disturbed under any circumstance, and 1.15H Bridesmaid appointments are not suitable to book if you have already had your appointment and it is just 1 bridesmaid who hasn't been measured, you will be required to submit their measurements following our easy to follow measuring guide HERE and bring their measurements to your appointment or submit them HERE  - Production will commence when we have ALL measurements for your order.